Question 1

Where do I get my subscription link?

Accepted Answer

Sign in and go to the Dashboard. Copy your subscription URL from the subscription section. Never share it publicly.

Question 2

Clash shows no nodes after import

Accepted Answer

Verify your link is valid and not expired. Try Update Profile manually. Check if your plan is active or contact support.

Question 3

Shadowrocket cannot connect

Accepted Answer

Allow VPN configuration, update subscription, try different nodes. Disable other VPN apps to avoid conflicts.

Question 4

Slow speeds — how to optimize?

Accepted Answer

Switch to lower-latency nodes, use auto-select mode, avoid peak hours, and close heavy background downloads.

Question 5

Which clients are supported?

Accepted Answer

Clash, Clash Meta, ClashX, Shadowrocket, Surge, Quantumult X, Surfboard, and more.

Question 6

How do I renew my plan?

Accepted Answer

Sign in → Plans, select your plan and billing period, complete payment. Renew before expiry to avoid interruption.

Question 7

Works on both Wi-Fi and mobile data?

Accepted Answer

Yes. VPN works on Wi-Fi and cellular. Clients usually reconnect automatically when switching networks.

Question 8

Forgot password?

Accepted Answer

Use Forgot Password on the login page. Check spam folder. Contact support if you cannot receive the reset email.

VPN Setup Guide & Help Center

FAQ